The first pair was 9.5 which is my usual size and my toes were right up front so I requested an exchange. Sent back and requested the size 10. Well I got a size ten but the color style was completely different, but they did fit great now. I reached out to customer service and they were awesome. Quick, solved my problem, and shipped out the correct color style and size. I inquired as to a return label to ship back the incorrect style and they were apologetic about sending them in the first place and told me to keep them. Even if I was requested to send them back I thought the customer service was outstanding!! As for the shoes, I love the look and fit of the shoes and look forward to wearing them. As I mentioned I’m usually a 9.5 and the 10 fit perfect.